On-Site IT Help Desk Technician – Secret Clearance

General Dynamics Information Technology; Nebraska; On-site; USD 42,000 - 57,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Computer Support Technician for on-site support at Offutt AFB, NE. This role requires a Secret or higher clearance and 3+ years of related experience, with ITSM tool proficiency and the ability to obtain ITIL and CompTIA certifications within defined timeframes.

You will be the first contact for IT problem resolutions, researching issues, documenting notes, and providing user-focused service across phone, email, chat, and ITSM workflows.

Qualifications

• 3+ years of related experience.
• Ability to obtain ITIL 5 Foundation within 9 months.
• Ability to obtain CompTIA A+, CND, or Security+ within 90 days.
• Must possess and maintain an active Secret or higher clearance.

Responsibilities

• Assist end-users with technical issues via multiple support channels.
• Apply basic troubleshooting, issue isolation, and diagnostic techniques.
• Document requests and incidents according to processes and SOPs.
• Provide detailed work notes and case updates to management and users.
• Escalate tickets when necessary to ensure timely resolution.
• Maintain courteous customer service and communicate with technical and non-technical users.

Skills

Communication

Computer Support

End User Support

Help Desk Support

Technical Support

Education

AA/AS or equivalent

Tools

ServiceNow

Remedy

Job description

General Dynamics Information Technology (GDIT) is seeking a Computer Support Technician for on-site support at Offutt AFB, NE. This role requires a Secret or higher clearance and 3+ years of related experience, with ITSM tool proficiency and the ability to obtain ITIL and CompTIA certifications within defined timeframes.

You will be the first contact for IT problem resolutions, researching issues, documenting notes, and providing user-focused service across phone, email, chat, and ITSM workflows.