Senior Desktop Support Technician – TS/SCI Eligible

General Dynamics Information Technology

United States

On-site

USD 73,000 - 98,000

Full time

12 days ago

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Benefits offered by this job

Health, Dental & Vision benefits

401K with company match

Educational Assistance and eLearning

Internal mobility and advancement

Rewards and Recognition programs

Collaborative work environment

Job summary

General Dynamics Information Technology is seeking a highly experienced IT Specialist to deliver 24/7 support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments at Offutt AFB, NE. You will install, configure, and troubleshoot mission-critical systems and support end users in a secure setting.

The role requires Top Secret/SCI eligibility, 5+ years in technical IT operations, and proficiency with AD, Windows, and Linux.

Qualifications

AA/AS (or equivalent experience) required.
5+ years of experience in technical support, system maintenance, or IT operations.
ITIL Foundations v4 Certificate or ability to obtain within 9 months.
8140 Certification within 6 months of hire.
Current/active Top Secret clearance with ability to obtain TS/SCI.
Location: Offutt AFB, NE.
Experience in secure, mission-focused environments.
Proficiency with Active Directory, MS Office, system software, server software, and workstation troubleshooting tools.
Knowledge of Linux, networking fundamentals, routers, databases, and system security best practices.
Strong documentation, customer service, and communication skills.
Ability to diagnose complex issues, escalate appropriately, and collaborate across teams.
Experience with deployments, system upgrades, and IT maintenance operations.

Responsibilities

Installing, configuring, maintaining, and troubleshooting information systems, applications, servers, and peripheral hardware across mission-critical environments.
Support day-to-day IT operations including system repairs, software updates, patching, and hardware replacements to ensure continuous availability.
Providing technical assistance for end-users, resolving issues related to system access, networking, applications, and workstation performance.
Monitoring system performance, identifying issues, and escalating complex problems to engineering or cybersecurity teams as needed.
Maintaining Active Directory accounts, group policies, permissions, and system configurations in accordance with security standards.
Documenting troubleshooting steps, repair actions, system changes, and operational procedures to ensure consistent and accurate service delivery.
Supporting deployments, installations, and integration of new equipment, routers, servers, and system software in NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
Collaborating with operations, networking, cybersecurity, and engineering teams to maintain system health and ensure compliance with mission requirements.