Senior Help Desk Technician III - TS/SCI Onsite

General Dynamics Information Technology; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician III with an active TS/SCI clearance to be onsite at Lackland Air Force Base in San Antonio, Texas. The role provides direct IT support for government programs, handling user accounts, device configurations, ticketing, and problem resolution within enforced security policies.

Onsite duties include conferencing setup, device management, and policy compliance.

Qualifications

• Active TS/SCI clearance required.
• 3+ years of Help Desk or IT support experience.
• CompTIA Security+ certification with CE status.

Responsibilities

• Provide customer interface by supporting requirements such as accounts, e-mail, MS Office, and conferencing setups.
• Resolve and document problems using ticketing systems; escalate as needed.
• Support standard hardware and software configurations; manage SDC images and software licensing approvals.

Skills

Help desk support

Ticketing systems

Remote desktop

Education

CompTIA Security+ certification

Job description

General Dynamics Information Technology (GDIT) is seeking a Help Desk Technician III with an active TS/SCI clearance to be onsite at Lackland Air Force Base in San Antonio, Texas. The role provides direct IT support for government programs, handling user accounts, device configurations, ticketing, and problem resolution within enforced security policies.

Onsite duties include conferencing setup, device management, and policy compliance.