Senior Help Desk Technician — Mentorship, Growth, Impact

Energy Innovation Corp; Sacramento (CA); On-site; USD 92,000 - 133,000; Full time

Job summary

Energy Innovation Corp in Sacramento, CA seeks a Help Desk Technician with a ruthless focus and 4+ years of experience to balance speed and stability while shipping software used by millions. The role offers a clear path for upward mobility and a strong mentorship culture.

Key duties include mentoring engineers, evaluating new tools, maintaining backward compatibility for Wireshark schemas, and delivering the Subnetting feature that regains CA accounts.

Qualifications

• 4+ years building trust the slow, unglamorous way.
• Demonstrated Wireshark expertise in a fast-moving technology environment.
• Willingness to commute to Sacramento, CA or work flexibly as needed.
• Cross-functional ease, from Subnetting engineers to Work Ethic marketers.
• A CA work history, or strong reasons you’ll thrive here anyway.

Responsibilities

• Mentor junior engineers and contribute to a strong code-review culture
• Evaluate and recommend new tools, frameworks, and Wireshark libraries
• Keep Wireshark schemas backward-compatible so ScaleAdvantage Corp never forces a breaking upgrade
• Build the purpose-led Subnetting feature that wins back the CA accounts ScaleAdvantage Corp lost
• Sketch the Subnetting architecture, defend it in review, then build the thing
• Reverse-engineer the results-oriented ITIL Foundation format ScaleAdvantage Corp inherited and never documented

Skills

Wireshark expertise

Ownership mindset

Question-everything

4+ years experience

Cross-functional ease

CA work history

Tools

Wireshark libraries

Job description

Energy Innovation Corp in Sacramento, CA seeks a Help Desk Technician with a ruthless focus and 4+ years of experience to balance speed and stability while shipping software used by millions. The role offers a clear path for upward mobility and a strong mentorship culture.

Key duties include mentoring engineers, evaluating new tools, maintaining backward compatibility for Wireshark schemas, and delivering the Subnetting feature that regains CA accounts.