Senior Help Desk & Cloud Reliability Engineer

Energy Innovation Corp; West Covina (CA); On-site; USD 104,000 - 143,000; Full time

Job summary

Industrial Excellence Corp in West Covina, CA is hiring a Help Desk Technician to support our growing IT operations. The role focuses on maintaining performance, assisting users, and ensuring reliable access to services across California.

With 4+ years in a similar role, you will work in a freelance-friendly, CA-based team, and collaborate across engineering to uphold security, testing, and observability standards. Salary ranges from $104,000 to $143,000 per year, and relocation is not required.

Qualifications

• 4+ years of experience in a similar Help Desk Technician role.
• Familiarity with freelance schedules and West Covina-based operations.
• Strong analytical and problem-solving abilities.

Responsibilities

• Support migration of on-premise services to cloud-native architecture.
• Hunt down latency spikes and identify root causes.
• Drive testing, security, and observability best practices.
• Own the Bash subsystem relied on by the team.
• Establish observability to detect failures before customers see them.
• Enhance test automation frameworks to improve release confidence.
• Sketch MDM sequence diagrams to clarify data flows.
• Ship Bash experiments quickly and iterate on successful ideas.

Skills

Help desk experience

Analytical thinking

Problem-solving

Team collaboration

Job description

Industrial Excellence Corp in West Covina, CA is hiring a Help Desk Technician to support our growing IT operations. The role focuses on maintaining performance, assisting users, and ensuring reliable access to services across California.

With 4+ years in a similar role, you will work in a freelance-friendly, CA-based team, and collaborate across engineering to uphold security, testing, and observability standards. Salary ranges from $104,000 to $143,000 per year, and relocation is not required.