Help Desk Technician

Energy Innovation Corp; Kenosha (WI); On-site; USD 78,000 - 114,000; Full time

Benefits offered by this job

Mentorship

Growth opportunities

Job summary

Blue Cross Blue Shield in Kenosha, WI is seeking a Help Desk Technician to tackle hard problems with Wireshark expertise and a proactive, team-driven mindset. The role includes a fixed salary range and a mentoring path to mid-level responsibilities within a busy, on-site workshop.

You will be part of a team that values practical solutions, timely responses to incidents, and maintaining secure SSH dependencies. Applicants must be authorized to work in the United States without sponsorship.

Qualifications

• 4 years of Public Speaking is required or preferred.
• Hands-on proficiency with Wireshark is required.
• Authorized to work in the United States without sponsorship.
• Experience in a trust-the-team, deadline-driven Help Desk environment.

Responsibilities

• Stitch RAID Configuration events into the Windows Server pipeline feeding technology reports.
• Keep SSH dependencies patched to prevent CVEs.
• Respond to on-call rotations and participate in incident postmortems.
• Bridge RAID Configuration and Disaster Recovery for platform communication.
• Improve legacy Wireshark modules and clean up codebase.
• Propose cleaner alternatives to the standard Windows Server pattern.

Skills

Public Speaking

Wireshark

Relationship Building

US Work Authorization

Windows Server

Active Directory

Tools

Windows Server

Active Directory

RAID Configuration

SSH

Job description

Hard problems in Wireshark don't intimidate you; they're the reason you open your laptop, which makes you our kind of Help Desk Technician. Lay it bare: temporary Help Desk Technician, $78,000 - $114,000, 4 years of Public Speaking, and a seat where Blue Cross Blue Shield decisions get shaped.

Key Responsibilities

• Stitch RAID Configuration events into the Windows Server pipeline feeding Blue Cross Blue Shield's technology reports
• Keep Blue Cross Blue Shield's SSH dependencies patched before the CVEs become incidents
• Respond to on-call rotations and participate in incident postmortems
• Bridge RAID Configuration and Disaster Recovery so the two halves of Blue Cross Blue Shield's platform finally talk
• Reach into legacy Wireshark modules and leave them cleaner than you found them
• Question the quick-to-ship Windows Server pattern everyone copied and propose something cleaner

What You'll Bring

• Experience thriving in a trust-the-team, deadline-driven setting like Blue Cross Blue Shield
• Proven track record delivering results as a mid-level Help Desk Technician
• Authorized to work in the United States without sponsorship
• Hands-on proficiency with Wireshark, ideally paired with Relationship Building

Blue Cross Blue Shield is less a vendor and more a scrappy-but-steady Kenosha, WI workshop where Windows Server and Active Directory get the attention they deserve. Every plainspoken idea gets a fair hearing at Blue Cross Blue Shield, no matter the 4 of experience behind it.

Beyond the $78,000 - $114,000 headline, we hand you a mentor, room to grow into mid-level work, and the freedom to shape your own week.

Freshly bumped to active, the Kenosha, WI role takes applicants today.