Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Baltimore (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Holidays

Job summary

A government contract provider in Baltimore, MD is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to end users including senior management and attorneys. This role includes training, maintaining IT inventories, and producing reports. Ideal candidates will have support experience with various tools and will actively contribute to the mission of optimizing resource allocation. The position offers a full-time schedule with benefits such as health, dental, and vision insurance.

Responsibilities

• Provide Level 1 & 2 Help Desk support to end users.
• Conduct end-user training and create documentation.
• Setup and support conference rooms and online meetings.
• Manage and maintain IT inventories.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End‑user training

Creation of procedural documentation

Record and update required information for tickets

Maintain Account Management forms

Produce proactive reports

Conduct and maintain accountable IT inventories

Provide desk‑side training

Utilize online meeting applications

Job description

A government contract provider in Baltimore, MD is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to end users including senior management and attorneys. This role includes training, maintaining IT inventories, and producing reports. Ideal candidates will have support experience with various tools and will actively contribute to the mission of optimizing resource allocation. The position offers a full-time schedule with benefits such as health, dental, and vision insurance.