Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Detroit (MI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of State/Federal Holidays

Job summary

A government contracting firm based in Michigan is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to various end users. The ideal candidate will have experience in IT administration and support tasks, including user account management, software installation, and training. This role offers a comprehensive benefits package, including health coverage, a 401k plan, and paid time off. Join a team dedicated to government innovation and professional growth!

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to various end users.
• Anticipate needs of management and support staff for IT services.
• Administer user accounts and provide training and support.
• Maintain IT inventories and produce regular reports.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Handheld device installation/troubleshooting/support

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Record and update required information for all IT-related tickets utilizing ITIL

Creation of Incident work-log entries

Maintain Account Management forms per Government policy

Produce proactive reports and trending analysis

Conduct and maintain accountable IT inventories

Provide desk-side training for new employees

Set up and support conference and training rooms

Utilize online meeting applications

Education

One year Adobe Connect or related online meeting center setup experience

ITIL Foundations certification

Change Management experience

Active DOD clearance of Level 6 Public Trust or above

Job description

A government contracting firm based in Michigan is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to various end users. The ideal candidate will have experience in IT administration and support tasks, including user account management, software installation, and training. This role offers a comprehensive benefits package, including health coverage, a 401k plan, and paid time off. Join a team dedicated to government innovation and professional growth!