Senior Help Desk Specialist - Level 2 (On-Site, Carlsbad)

Noesis Group Inc.; Carlsbad (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully paid medical and dental

Matching 401K plan

Generous Paid Time Off (PTO) plan

Annual training budget of $5000

Job summary

A leading IT consulting firm in California is seeking a full-time Help Desk Support Specialist-L2. The ideal candidate will have excellent customer service skills, experience with Microsoft operating systems, and a strong ability to diagnose technical problems. This position involves providing on-site support and maintaining professional composure in stressful situations. Comprehensive benefits and growth opportunities are offered.

Qualifications

• 5+ years of relevant, hands-on experience.
• Ability to maintain calm under pressure.
• Strong organizational and detail-oriented skills.

Responsibilities

• Provide on-site technical support for clients.
• Identify, research, and resolve a range of issues.
• Embrace the entrepreneurial spirit and demonstrate accountability.

Skills

Customer service skills

Technical writing

Analytical skills

Microsoft operating systems knowledge

Networking problem-solving

Active Directory Management

Scripting skills (PowerShell)

Education

High School diploma or equivalent

4-Year college degree (Bachelor’s or above) or equivalent experience

Tools

Microsoft SCCM

PowerShell

Intune

Job description

A leading IT consulting firm in California is seeking a full-time Help Desk Support Specialist-L2. The ideal candidate will have excellent customer service skills, experience with Microsoft operating systems, and a strong ability to diagnose technical problems. This position involves providing on-site support and maintaining professional composure in stressful situations. Comprehensive benefits and growth opportunities are offered.