Help Desk Specialist (L1-L2) - Windows & Office Support

GlobalXperts; San Diego (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

GlobalXperts is looking for a Level 1 & 2 Helpdesk Support Technician in San Diego, CA. In this role, you will support over 600 users primarily via phone, handling common issues like password resets and email inquiries. The ideal candidate has 1-3 years of experience in technical support, specifically with Windows 7 and Microsoft Office 2010. Excellent communication and interpersonal skills are essential for team collaboration.

The position requires managing 15-20 calls a day and may involve creating training materials as needed. Positive attitude and willingness to ask for help are important traits.

Qualifications

• 1-3 years’ experience in Level 1 and 2 support.
• Experience supporting Windows 7 and Microsoft Office 2010.
• Strong troubleshooting skills.

Responsibilities

• Manage 15-20 calls per day.
• Handle password resets and email setup questions.
• Assist with VPN issues as needed.

Skills

Windows OS

MS Office applications

MS Outlook/Exchange

Internet Explorer troubleshooting

Interpersonal skills

Communication skills

Teamwork

Positive attitude

Job description

GlobalXperts is looking for a Level 1 & 2 Helpdesk Support Technician in San Diego, CA. In this role, you will support over 600 users primarily via phone, handling common issues like password resets and email inquiries. The ideal candidate has 1-3 years of experience in technical support, specifically with Windows 7 and Microsoft Office 2010. Excellent communication and interpersonal skills are essential for team collaboration.

The position requires managing 15-20 calls a day and may involve creating training materials as needed. Positive attitude and willingness to ask for help are important traits.