Cargo Movement Operations System (CMOS) Senior Subject Matter Expert (SME)

Zigabyte Corporation; Montgomery (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology support company based in Montgomery, Alabama, is seeking experienced personnel for a 24/7 help desk role. The position requires 5+ years of experience in technical support, particularly with the Cargo Movement Operations System. Candidates must possess excellent communication skills and the ability to work in high-pressure environments. A security clearance is mandatory. Responsibilities include troubleshooting technical issues, customer support, and documentation. This role is critical for maintaining operations across various Air Force systems.

Qualifications

• Five + years experience using/supporting Cargo Movement Operations System (CMOS).
• Must be able to obtain and maintain a Secret-Level clearance.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication and customer service.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using resources available.
• Maintain current knowledge of relevant technologies.
• Cradle-to-Grave follow-through on tickets.
• Maintain knowledge of relevant technologies.
• Provide technical training for analysts in your area.
• Other duties as assigned by management.

Skills

Technical support

Troubleshooting

Communication

Customer service

Analytical skills

US Citizenship

Secret clearance

Customer service

Time management

Problem solving

Education

Associate degree or equivalent experience

Tools

Cargo Movement Operations System (CMOS)

Job description

Job Summary: The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.

Responsibilities

• Provide help desk support for all supported applications via phone/email.
• Troubleshoot/diagnose customer technical issues using all available resources.
• Collect necessary information from customers to effectively elevate unresolved issues if needed.
• Thorough documentation within Remedy Ticket Management System.
• Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
• Maintain current knowledge of relevant technologies.
• Additional responsibilities as assigned by management.
• Provide technical training for analysts assigned to your area of expertise.

Required Skills/Abilities

• Five + years experience using/supporting the below system(s):
  • Cargo Movement Operations System (CMOS)
• Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
• Excellent communication and problem-solving/trouble shooting skills.
• Willing to work overtime, holidays, and weekends when necessary.
• Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Strong analytical and problem-solving skills.

Desired Skills/Experience

• Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.

Minimum Education

• At least five years related experience required.

Job Stipulations

• Must be able to work any shift – this is a 24/7/365 helpdesk.
• Must be able to obtain and keep a secret level clearance.

Physical Requirements

• Prolonged periods of sitting at a desk and working on computer.