Functional Support Administrator

American Operations Corporation; Town of Texas (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Job summary

American Operations Corporation seeks a First-line Support Agent to provide operational and technical support for BMx client/server devices and user issues. The candidate will engage with Help Desk personnel and administrators to ensure device readiness and operational support continuity.

The ideal applicant must have DoD Secret Clearance and a minimum of 3 years of technical support experience. Benefits include health care, retirement plans, and paid time off.

Qualifications

• Must possess DoD Secret Clearance.
• 3+ years technical support experience.

Responsibilities

• Provide first-line operational and technical support for BMx client/server devices.
• Support troubleshooting, installation, configuration, and operational readiness.
• Work directly with Help Desk personnel and system administrators.

Skills

Endpoint support

Client/server troubleshooting

Windows administration

Device configuration

User support

Job description

Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.

FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user‑support coordination activities.

Within BMx, FSAs support operational continuity by ensuring maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.

Must possess DoD Secret Clearance.

Technical Skills

• Endpoint support
• Client/server troubleshooting
• Windows administration
• Device configuration
• User support

Certifications

Preferred:

• Security+
• Microsoft certifications

Experience

3+ years technical support experience.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability