Functional Support Administrator

American Ops; Montgomery (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health plan (Medical/Dental/Vision)

401(k) retirement plan

Life insurance

Paid time off

Disability insurance

Job summary

American Ops seeks a Field Support Analyst to provide first-line operational and technical support for BMx client/server devices, workstations, and related environments. You will work with Help Desk, system admins, and cybersecurity personnel to resolve issues and maintain device readiness.

The role includes supporting transition activities, endpoint support, hardware/software sustainment, and user-support coordination to ensure operational continuity for BMx personnel and facilities.

Qualifications

• 3+ years of technical support experience.
• Must possess DoD Secret Clearance.
• Preferred certifications: Security+ and Microsoft certifications.

Responsibilities

• Provide first-line operational and technical support for BMx client/server devices, workstations, peripherals, and related environments.
• Coordinate with Help Desk, system administrators, cybersecurity personnel, and SMEs to troubleshoot issues and ensure device readiness.
• Support account/access troubleshooting and ensure operational support systems remain available.
• Assist with operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination.
• Help maintain continuity by ensuring BMx access for PMEL and logistics staff.

Skills

Endpoint support

Client/server troubleshooting

Windows administration

Device configuration

User support

Job description

Provides first-line operational and technical support for BMx client/server devices, workstations, peripherals, communication devices, and associated operational support environments. The FSA supports troubleshooting, installation, configuration, sustainment, and operational readiness activities supporting BMx program office personnel and associated support infrastructure.

FSAs work directly with Help Desk personnel, system administrators, cybersecurity personnel, and technical SMEs to resolve user issues, maintain operational device readiness, support account/access troubleshooting, and ensure operational support systems remain available. This role also supports operational transition activities, endpoint support, hardware/software sustainment, and user-support coordination activities.

Within BMx, FSAs support operational continuity by ensuring maintenance, logistics, and PMEL personnel maintain functional access to BMx operational support environments.

Must possess DoD Secret Clearance.

Technical Skills

• Endpoint support
• Client/server troubleshooting
• Windows administration
• Device configuration
• User support

Certifications

Preferred:

• Security+
• Microsoft certifications

Experience

3+ years technical support experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability