Help Desk Manager: Lead 7-15 Engineers & VIP Support

Franklin Fitch; Howell Township (NJ); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Vision insurance

Pension plan

Paid maternity leave

Paid paternity leave

Job summary

A leading staffing and IT services firm in New Jersey seeks a Mid-Senior Helpdesk Team Manager. You will supervise a team of engineers, act as an escalation point, and work closely with VIP clients to ensure high-quality service. The position offers a hybrid schedule, full benefits, and opportunities for professional growth. Ideal candidates will have MSP experience and strong analytical and communication skills. This is a full-time role in a dynamic environment.

Qualifications

• Experience as an IT Professional required.
• Strong evidence of leading a team of engineers successfully.
• Experience meeting SLAs.

Responsibilities

• Supervise and optimize a Helpdesk team of 7-15 Engineers.
• Act as an Escalation point for Help-desk operations.
• Create a positive environment within the office.
• Work closely with VIP clients.
• Ensure smooth transition from projects to service operations.

Skills

MSP Experience

Leading a team of engineers

Outstanding analytical skills

High-level communication skills

Ability to manage escalations

Job description

A leading staffing and IT services firm in New Jersey seeks a Mid-Senior Helpdesk Team Manager. You will supervise a team of engineers, act as an escalation point, and work closely with VIP clients to ensure high-quality service. The position offers a hybrid schedule, full benefits, and opportunities for professional growth. Ideal candidates will have MSP experience and strong analytical and communication skills. This is a full-time role in a dynamic environment.