Senior Healthcare Ops Leader — Multi‑MSA Growth

Amazon Inc.; California; Remote; USD 109,000 - 148,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

One Medical is seeking a Senior Operations Manager to oversee operations across multiple MSAs, ensuring high-quality care and optimal access. You will lead operations leaders, drive KPI-focused improvements, and manage budgets and partnerships.

This role sits within Amazon's healthcare operations ecosystem, supporting national initiatives while delivering local impact. The role requires extensive leadership experience in consumer-facing operations, strong analytical skills, and ability to scale

Qualifications

• Experience leading across multiple locales and teams.
• Experience driving KPI goals and performance improvements.
• Lean methodologies experience in healthcare operations.

Responsibilities

• Oversee business, operational, and financial performance for assigned MSAs.
• Hire, develop, and manage high-performing teams with structured processes.
• Provide regular feedback and operational support to Leaders and Medical Directors.
• Drive compliance with regulatory requirements and safety standards.
• Lead cross-functional projects with finance, ops, marketing, and sales.

Skills

Leadership

Stakeholder comms

Performance metrics

Lean techniques

KPI development

People management

MSA based

Collaboration

Analytical thinking

Healthcare ops

Education

Bachelor's degree

Tools

Tableau

Job description

One Medical is seeking a Senior Operations Manager to oversee operations across multiple MSAs, ensuring high-quality care and optimal access. You will lead operations leaders, drive KPI-focused improvements, and manage budgets and partnerships.

This role sits within Amazon's healthcare operations ecosystem, supporting national initiatives while delivering local impact. The role requires extensive leadership experience in consumer-facing operations, strong analytical skills, and ability to scale