Senior Healthcare Operations Leader (Multi-Territory)

ADP, Inc.; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

ADP, Inc. in Chantilly, VA is seeking a Senior Operations Manager to lead field operations across multiple territories. You will develop standardized processes, mentor Operations Managers, and align staffing with care delivery priorities.

Collaborate with clinical and senior leadership to optimize scheduling, clinician assignments, and performance metrics. This role blends strategic oversight with hands-on operational support to improve efficiency and patient care continuity.

Qualifications

• Experience in healthcare operations, home health, or related healthcare environment.
• Previous leadership, supervisory, or management experience preferred.
• Strong understanding of scheduling, staffing coordination, and clinical operations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to mentor staff, develop processes, and manage competing operational priorities. Strong analytical skills.

Responsibilities

• Provide leadership, guidance, and ongoing support to Operations Managers across multiple territories.
• Develop standardized operational processes, training materials, and documentation for field operations teams.
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies.
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination.
• Oversee scheduling practices, clinician assignments, and caseload distribution to promote efficiency and continuity of care.
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs.
• Monitor missed visits, staffing gaps, and unstaffed cases, coordinating timely solutions.
• Identify training needs, performance improvement opportunities, and operational challenges.
• Serve as a key liaison between Operations Managers, clinical leadership, and senior leadership.
• Recommend and implement improvements to field operations, team structure, and support processes.

Skills

Leadership

Operations management

Staff mentoring

Scheduling

Analytical skills

Job description

ADP, Inc. in Chantilly, VA is seeking a Senior Operations Manager to lead field operations across multiple territories. You will develop standardized processes, mentor Operations Managers, and align staffing with care delivery priorities.

Collaborate with clinical and senior leadership to optimize scheduling, clinician assignments, and performance metrics. This role blends strategic oversight with hands-on operational support to improve efficiency and patient care continuity.