Sr. Operations Manager

Five Star Home Health Care LLC; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Five Star Home Health Care LLC in Chantilly, VA is seeking a Senior Operations Manager to lead multi-territory operations, develop standardized processes, and mentor Operations Managers to ensure consistent patient care and efficient scheduling. This role will drive strategic oversight while maintaining hands-on support to optimize field operations and staffing practices.

The position collaborates with clinical leadership to maintain consistent protocols, improve care coordination, and deliver

Qualifications

• Experience in healthcare operations, home health, or related healthcare environment.
• Previous leadership, supervisory, or management experience preferred.
• Strong understanding of scheduling, staffing coordination, and clinical operations.
• Excellent communication, organizational, and problem-solving skills.
• Ability to mentor staff, develop processes, and manage competing operational priorities.
• Strong analytical skills with the ability to monitor performance metrics and identify improvement opportunities.

Responsibilities

• Provide leadership, guidance, and ongoing support to Operations Managers across multiple territories
• Develop standardized operational processes, training materials, and documentation for field operations teams
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination
• Oversee scheduling practices, clinician assignments, and caseload distribution to promote efficiency and continuity of care
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs
• Monitor missed visits, staffing gaps, and unstaffed cases, coordinating timely solutions
• Identify training needs, performance improvement opportunities, and operational challenges
• Serve as a key liaison between Operations Managers, clinical leadership, and senior leadership
• Recommend and implement improvements to field operations, team structure, and support processes

Skills

Leadership

Scheduling

Staffing coordination

Communication

Mentoring staff

Process development

Job description

Salary Range: $75,000.00 To $80,000.00 Annually

Take the lead! Develop your team. Strengthen operations. Drive consistency across care delivery.

What You'll Do

• Provide leadership, guidance, and ongoing support to Operations Managers across multiple territories
• Develop standardized operational processes, training materials, and documentation for field operations teams
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination
• Oversee scheduling practices, clinician assignments, and caseload distribution to promote efficiency and continuity of care
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs
• Monitor missed visits, staffing gaps, and unstaffed cases, coordinating timely solutions
• Identify training needs, performance improvement opportunities, and operational challenges
• Serve as a key liaison between Operations Managers, clinical leadership, and senior leadership
• Recommend and implement improvements to field operations, team structure, and support processes

You'll Thrive Here If You

• Enjoy developing people and helping teams perform at their best
• Take ownership of operational performance across multiple teams
• Excel at solving complex scheduling and staffing challenges
• Are passionate about building consistent processes and improving efficiency
• Prefer a leadership role that combines strategic oversight with hands-on operational support
• Believe strong operational leadership is essential to exceptional patient care

Qualifications

• Experience in healthcare operations, home health, or a related healthcare environment
• Previous leadership, supervisory, or management experience preferred
• Strong understanding of scheduling, staffing coordination, and clinical operations
• Excellent communication, organizational, and problem-solving skills
• Ability to mentor staff, develop processes, and manage competing operational prioritiesStrong analytical skills with the ability to monitor performance metrics and identify improvement opportunities

Why This Role Is Different

Great operations don't happen by accident. They happen when teams have the leadership, resources, and support they need to succeed. As Senior Operations Manager, you'll have the opportunity to shape how field operations function across multiple territories, develop and mentor Operations Managers, and partner directly with clinical and senior leadership to improve efficiency and continuity of care. This is more than managing daily operations - it's about building stronger teams, creating better systems, and driving operational excellence across the organization. If you're an experienced healthcare operations leader ready to make a broader impact, we'd like to talk with you.