Healthcare Operations Leader - Multi-Territory Impact

Five Star Home Health Care; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Five Star Home Health Care in Chantilly, VA seeks a Senior Operations Manager to lead Operations Managers across multiple territories, shaping standardized processes and documentation for field teams. You will mentor managers on scheduling, staffing, and communication while partnering with clinical leadership to ensure consistency in care delivery.

This role focuses on building efficient, scalable operations, improving care coordination, and driving performance across regions, with a strong

Qualifications

• Experience in healthcare operations or home health environment.
• Leadership or management experience preferred.
• Strong scheduling, staffing coordination, and clinical operations understanding.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Provide leadership and support to Operations Managers across multiple territories.
• Develop standardized operational processes, training materials, and documentation for field operations teams.
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies.
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination.
• Oversee scheduling practices, clinician assignments, and caseload distribution for efficiency and continuity of care.
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs.
• Monitor missed visits, staffing gaps, and unstaffed cases; coordinate timely solutions.
• Identify training needs and performance improvement opportunities; address operational challenges.
• Serve as liaison between Operations Managers, clinical leadership, and senior leadership.
• Recommend and implement improvements to field operations, team structure, and support processes.

Skills

Leadership

Mentoring

Scheduling

Staffing coordination

Operational process development

Communication

Problem-solving

Job description

Five Star Home Health Care in Chantilly, VA seeks a Senior Operations Manager to lead Operations Managers across multiple territories, shaping standardized processes and documentation for field teams. You will mentor managers on scheduling, staffing, and communication while partnering with clinical leadership to ensure consistency in care delivery.

This role focuses on building efficient, scalable operations, improving care coordination, and driving performance across regions, with a strong