Sr. Operations Manager

Five Star Home Health Care; Chantilly (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Five Star Home Health Care in Chantilly, VA seeks a Senior Operations Manager to lead Operations Managers across multiple territories, shaping standardized processes and documentation for field teams. You will mentor managers on scheduling, staffing, and communication while partnering with clinical leadership to ensure consistency in care delivery.

This role focuses on building efficient, scalable operations, improving care coordination, and driving performance across regions, with a strong

Qualifications

• Experience in healthcare operations or home health environment.
• Leadership or management experience preferred.
• Strong scheduling, staffing coordination, and clinical operations understanding.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Provide leadership and support to Operations Managers across multiple territories.
• Develop standardized operational processes, training materials, and documentation for field operations teams.
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies.
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination.
• Oversee scheduling practices, clinician assignments, and caseload distribution for efficiency and continuity of care.
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs.
• Monitor missed visits, staffing gaps, and unstaffed cases; coordinate timely solutions.
• Identify training needs and performance improvement opportunities; address operational challenges.
• Serve as liaison between Operations Managers, clinical leadership, and senior leadership.
• Recommend and implement improvements to field operations, team structure, and support processes.

Skills

Leadership

Mentoring

Scheduling

Staffing coordination

Operational process development

Communication

Problem-solving

Job description

Salary Range: $75,000.00 To $80,000.00 Annually

Take the lead! Develop your team. Strengthen operations. Drive consistency across care delivery.

What You'll Do

• Provide leadership, guidance, and ongoing support to Operations Managers across multiple territories
• Develop standardized operational processes, training materials, and documentation for field operations teams
• Mentor Operations Managers on communication, documentation, scheduling, and staffing strategies
• Partner with clinical leadership to maintain consistent operational protocols and improve care coordination
• Oversee scheduling practices, clinician assignments, and caseload distribution to promote efficiency and continuity of care
• Provide backup support for patient scheduling, clinician callouts, and urgent staffing needs
• Monitor missed visits, staffing gaps, and unstaffed cases, coordinating timely solutions
• Identify training needs, performance improvement opportunities, and operational challenges
• Serve as a key liaison between Operations Managers, clinical leadership, and senior leadership
• Recommend and implement improvements to field operations, team structure, and support processes

You'll Thrive Here If You

• Enjoy developing people and helping teams perform at their best
• Take ownership of operational performance across multiple teams
• Excel at solving complex scheduling and staffing challenges
• Are passionate about building consistent processes and improving efficiency
• Prefer a leadership role that combines strategic oversight with hands-on operational support
• Believe strong operational leadership is essential to exceptional patient care

Qualifications

• Experience in healthcare operations, home health, or a related healthcare environment
• Previous leadership, supervisory, or management experience preferred
• Strong understanding of scheduling, staffing coordination, and clinical operations
• Excellent communication, organizational, and problem-solving skills
• Ability to mentor staff, develop processes, and manage competing operational prioritiesStrong analytical skills with the ability to monitor performance metrics and identify improvement opportunities

Why This Role Is Different

Great operations don't happen by accident. They happen when teams have the leadership, resources, and support they need to succeed. As Senior Operations Manager, you'll have the opportunity to shape how field operations function across multiple territories, develop and mentor Operations Managers, and partner directly with clinical and senior leadership to improve efficiency and continuity of care. This is more than managing daily operations - it's about building stronger teams, creating better systems, and driving operational excellence across the organization. If you're an experienced healthcare operations leader ready to make a broader impact, we'd like to talk with you.