Senior Healthcare Client Success Leader

Quantum Health, Inc.; Winston-Salem (NC); Hybrid; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Competitive compensation package

Health, vision & dental benefits

401(k) with employer match

Paid time off & holidays

Tuition reimbursement

Zusammenfassung

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner guiding executive stakeholders toward deeper investment and sustained growth.

You will lead client engagements, align goals with Quantum Health solutions, and drive measurable outcomes across adoption and retention, collaborating with Sales, Product, Marketing, and Consulting teams to ensure value realization and account expansion.

Qualifikationen

• Bachelor's degree in business or equivalent experience.
• Proven experience in client success, account management, or customer experience with focus on outcomes and revenue growth.
• Strong relationship-building and communication skills across executive stakeholders.
• Experience managing complex client accounts and coordinating across departments.
• Results-driven mindset focused on retention, growth, and satisfaction.

Aufgaben

• Client Value Realization: understand client objectives and ensure measurable value.
• Client Relationship Management: be the primary contact for key accounts and maintain strong stakeholder relationships.
• Onboarding & Adoption: lead onboarding and drive product adoption with training and best practices.
• Client Growth & Upselling: identify opportunities for upselling and cross-selling.
• Retention & Renewal Management: manage renewals and minimize churn through ongoing engagement.
• Client Health & Engagement Insights: monitor adoption and outcomes to anticipate needs and mitigate risks.
• Strategic Account Planning: develop forward-looking success plans aligning with product offerings.
• Performance Metrics & Storytelling: track adoption, engagement, and value and translate to narratives for stakeholders.
• Proactive Guidance & Support: advise clients through change and maximize value.

Kenntnisse

Relationship building

Executive stakeholder management

Communication

Client success mindset

Strategic thinking

Analytical thinking

Cross-functional collaboration

Ausbildung

Bachelor's degree in business or equivalent experience

Tools

Salesforce

CPQ

ServiceNow

AI tools (ChatGPT/CoPilot)

Jobbeschreibung

Quantum Health, Inc. is seeking a Senior Client Success Executive to serve as a trusted partner guiding executive stakeholders toward deeper investment and sustained growth.

You will lead client engagements, align goals with Quantum Health solutions, and drive measurable outcomes across adoption and retention, collaborating with Sales, Product, Marketing, and Consulting teams to ensure value realization and account expansion.