Senior Health Center Assistant

Lonestar State College; Providence (RI); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Providence Community Health seeks a Sr. HCA to lead PSR/HA/HCA operations and serve as the EMR super user for implementation and maintenance.

You will supervise front desk duties, coordinate workload, and mentor staff while ensuring patient care excellence. The role includes training new employees on policies, updating teams on new procedures, and performing clinical tasks such as vital signs, patient prep, and post-visit coordination.

Formación

• High school diploma and completion of a medical assistant program.
• 3+ years work experience as PSR/HA/HCA performing front desk and patient care roles.

Responsabilidades

• Coordinate daily duties of Front Desk Staff to ensure timely, accurate work.
• Oversee orientation and training of new PSRs, HAs, and HCAs; act as EMR super user.
• Mentor staff on competencies; conduct performance audits and retraining as needed.
• Troubleshoot and coordinate repair of computer equipment, printers, copiers, and faxes.
• Assist providers in patient care, including vitals, labs, exam prep, and referrals.

Conocimientos

Leadership experience

Customer service

Attention to detail

Bilingual English/Spanish

Multi-tasking

Strong communication

Educación

High school diploma

Medical assistant program

3+ years PSR/HA/HCA

Herramientas

Microsoft Word

Outlook

Excel

EMR software

Descripción del empleo

Providence Community Health

Serves as a team leader to the PSR and HCA staff. This individual will perform a key role as the “super user” for the implementation and continued maintenance of the Electronic Health Record. The Sr. HCA will oversee the training of new employees on all aspects of their position and updating existing employees on new P&Ps, processes and programs. Functions in the daily role of a Patient Services Representative, Sr. Patient Services Representative, a Health Aide, Health Center Assistant, and/or general clerical support as needed

Duties & Responsibilities:

• The SR. HCA will coordinate: 1) the daily duties of the Front Desk Staff, ensuring timely performance and accuracy and 2) monitor the PSR, HA and HCA workload and schedules breaks and lunches, insuring there is appropriate coverage at all times.
• The position will oversee the orientation/training of new PSR’s, HA’s, HCA’s and update existing employees on new P&Ps, processes and programs. The position will function in the role as an EMR “super user.”
• Responsible for evaluating PSR, HA and HCA competency and mentor/train in areas designated as needing improvement. The position will conduct periodic performance audits and annual competency skills assessments, monitoring employee’s competency and retrain staff when necessary.
• The Sr. HCA will assist in the maintaining/troubleshooting/coordinating repair of computer equipment, as well as printers, copy machines and fax machines.
• The Sr. HCA will assist providers in caring for patients, including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, conducting lab tests and controls, preparing patients for examination, preparing work areas, applying simple dressings, chart review, recording patient information in patient chart, coordinating care after visit and assist with patient referrals and all other existing HCA duties.

Qualifications:

• Basic Life Support/CPR certification required.
• Previous demonstrated experience as trainer/mentor preferred. Leadership experience preferred. Interested in improving patient care and ability to embrace change.
• Demonstrated history of outstanding ‘customer service’ performance skills. Ability to utilize sound interpersonal skills when interacting with diverse patients and staff.
• Consistent attention to detail. Strong multi-tasking skills.
• Clear diction and conversational skills when communicating with a multicultural, multiethnic and multilingual patient community is essential.
• Ability to speak both English and Spanish fluently or second language requirement as determined by the Health Center preferred. Ability to read, comprehend and write in both languages, preferred.
• Access to reliable transportation.
• Ability to work a flexible schedule based on the clinic/operational needs.
• Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed.
• Computer proficiency required. Proficiency in Microsoft office---Word and Outlook/emails. Ability to instruct/lead staff on how to access Outlook/emails and other basic computer task. Proficiency/will gain basic proficiency in Excel during the probationary period.
• Ability to gain proficiency in PCHC’s Practice Management and EMR software and provide training.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High school diploma or equivalent, AND completion of a medical assistant program with at least 3 plus years work experience as a PSR/HA/HCA requiring both front desk and patient care of: infants, children, adolescents, adults (MED & OB/GYN). Experience with geriatric population helpful.

PCHC is EOE/M/F/D/V/SO

PI287770804