Senior HCM Integration Consultant — Remote

Voya Financial, Inc.; Massachusetts; Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Volunteer time

Hybrid/onsite flexibility

Job summary

Voya Financial, Inc. is seeking an HCM Sr Implementation Consultant to join the Customer Success Organization.

You will gather data integration requirements and deliver solutions meeting clients’ needs, working with payroll vendors, HCM teams, and internal engineering to ensure accurate data exchanges. You will guide new employer groups during implementation and assist existing customers through business changes, with remote work allowed but sites within commuting distance of major offices for

Qualifications

• Bachelor's degree required.
• 6+ years of experience in a SaaS implementation environment.
• Experience with systems integration and field-level interface design.
• Experience with file transmission processes and integrations with external vendors.
• Strong business application consulting experience with direct client-facing responsibilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple concurrent projects and priorities.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements.
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend appropriate integration solutions.
• Translate customer requirements into accurate and concise requirements documentation for internal engineering review and development.
• Refine requirements documentation based on customer feedback and engineering team recommendations.
• Develop and execute testing plans to validate data integrations.
• Oversee and support component testing and user acceptance testing activities.
• Triage, troubleshoot, and resolve issues identified during testing and implementation.
• Ensure successful transitions from customer legacy file transmission processes and data to the Benefitfocus platform.
• Obtain customer and internal engineering sign-off and coordinate smooth transitions to ongoing production support teams.
• Partner with project managers to align integration deliveries with overall implementation milestones.
• Adapt to a fast-paced environment while effectively managing multiple priorities and competing deadlines.
• Successfully manage a workload of 10 to 15 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners to ensure shared knowledge and successful project outcomes.
• Provide training, mentorship, and support to junior associates.
• Support team initiatives and perform other duties as assigned.

Skills

Excellent communication

Project management

Client facing

Multi-project handling

Analytical thinking

Education

Bachelor's degree

Tools

Payroll systems

HR technology platforms

Job description

Voya Financial, Inc. is seeking an HCM Sr Implementation Consultant to join the Customer Success Organization.

You will gather data integration requirements and deliver solutions meeting clients’ needs, working with payroll vendors, HCM teams, and internal engineering to ensure accurate data exchanges. You will guide new employer groups during implementation and assist existing customers through business changes, with remote work allowed but sites within commuting distance of major offices for