Benefitfocus Sr Implementation Consultant

Voya Financial, Inc.; Massachusetts; Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Volunteer time

Hybrid/onsite flexibility

Job summary

Voya Financial, Inc. is seeking an HCM Sr Implementation Consultant to join the Customer Success Organization.

You will gather data integration requirements and deliver solutions meeting clients’ needs, working with payroll vendors, HCM teams, and internal engineering to ensure accurate data exchanges. You will guide new employer groups during implementation and assist existing customers through business changes, with remote work allowed but sites within commuting distance of major offices for

Qualifications

• Bachelor's degree required.
• 6+ years of experience in a SaaS implementation environment.
• Experience with systems integration and field-level interface design.
• Experience with file transmission processes and integrations with external vendors.
• Strong business application consulting experience with direct client-facing responsibilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple concurrent projects and priorities.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements.
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend appropriate integration solutions.
• Translate customer requirements into accurate and concise requirements documentation for internal engineering review and development.
• Refine requirements documentation based on customer feedback and engineering team recommendations.
• Develop and execute testing plans to validate data integrations.
• Oversee and support component testing and user acceptance testing activities.
• Triage, troubleshoot, and resolve issues identified during testing and implementation.
• Ensure successful transitions from customer legacy file transmission processes and data to the Benefitfocus platform.
• Obtain customer and internal engineering sign-off and coordinate smooth transitions to ongoing production support teams.
• Partner with project managers to align integration deliveries with overall implementation milestones.
• Adapt to a fast-paced environment while effectively managing multiple priorities and competing deadlines.
• Successfully manage a workload of 10 to 15 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners to ensure shared knowledge and successful project outcomes.
• Provide training, mentorship, and support to junior associates.
• Support team initiatives and perform other duties as assigned.

Skills

Excellent communication

Project management

Client facing

Multi-project handling

Analytical thinking

Education

Bachelor's degree

Tools

Payroll systems

HR technology platforms

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Get to Know the Opportunity: Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus serves millions of consumers through an integrated portfolio of products and services that enable clients to efficiently shop, enroll, manage, and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits. Benefitfocus is seeking an HCM Sr Implementation Consultant to join our Customer Success Organization. In this role, you will be responsible for gathering data integration requirements and delivering solutions that meet clients’ data integration needs. You will support both new employer groups during implementation and existing customers navigating business changes that impact how data is exchanged with Benefitfocus. As an HCM Sr Implementation Consultant, you will develop expertise in Benefitfocus and industry-standard integration approaches while partnering with customers, payroll vendors, HCM providers, and internal engineering teams to ensure timely, accurate, and high-quality data integrations. Success in this role requires a strong customer focus, technical aptitude, organizational skills, and the ability to manage multiple concurrent projects in a fast-paced environment. This role is remote; however, candidates must be located within commutable proximity to one of our major office locations to support periodic onsite collaboration, team connection, and business priorities.

Contributions You’ll Make:

• Work with customer payroll vendors to determine outbound deduction file or API integration requirements.
• Partner with customer HCM system teams to identify inbound demographic file or API integration requirements.
• Extract files and ensure successful, accurate, and timely delivery to vendors.
• Facilitate discovery sessions, integration overviews, training sessions, and implementation project meetings.
• Gather and analyze customer integration requirements and recommend appropriate integration solutions.
• Translate customer requirements into accurate and concise requirements documentation for internal engineering review and development.
• Refine requirements documentation based on customer feedback and engineering team recommendations.
• Develop and execute testing plans to validate data integrations.
• Oversee and support component testing and user acceptance testing activities.
• Triage, troubleshoot, and resolve issues identified during testing and implementation.
• Ensure successful transitions from customer legacy file transmission processes and data to the Benefitfocus platform.
• Obtain customer and internal engineering sign-off and coordinate smooth transitions to ongoing production support teams.
• Partner with project managers to align integration deliveries with overall implementation milestones.
• Adapt to a fast-paced environment while effectively managing multiple priorities and competing deadlines.
• Successfully manage a workload of 10 to 15 concurrent implementation and integration projects.
• Collaborate with Product Management, Operations, Sales, and other cross-functional partners to ensure shared knowledge and successful project outcomes.
• Provide training, mentorship, and support to junior associates.
• Support team initiatives and perform other duties as assigned.

Minimum Knowledge & Experience:

• Bachelor's degree required.
• 6+ years of experience in a SaaS implementation environment.
• Experience with systems integration and field-level interface design.
• Experience with file transmission processes and integrations with external vendors.
• Strong business application consulting experience with direct client-facing responsibilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple concurrent projects and priorities.
• Strong analytical, problem-solving, and organizational skills.
• Ability to translate business requirements into technical solutions and effectively partner with engineering teams.

Preferred Knowledge & Experience:

• Knowledge of payroll systems.
• Knowledge of employee benefit plans and benefit administration structures.
• Experience working with HR technology platforms, data integrations, and benefits administration systems.

How This Role Aligns to Our Core Four:

At Voya, our Core Four reflect how we work together to deliver meaningful results for our customers, clients, and one another. This role supports those expectations by combining customer partnership, technical expertise, collaboration, and execution excellence.

Instill Customer Obsession: Deliver accurate and scalable integration solutions that simplify benefits administration and create a positive client experience.

Transform with Automation/AI: Leverage technology, automation, and data-driven tools to streamline integrations, improve quality, and reduce manual effort across implementation projects.

Drive Higher Performance Through Our People: Partner effectively with customers, vendors, project teams, engineering teams, and junior associates to build knowledge, accountability, and successful outcomes.

Execute on the Fundamentals: Ensure integrations are documented, tested, implemented, and transitioned with a high degree of accuracy, consistency, and operational excellence.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$95,000 - $110,000

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year
• Learn more about Voya benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

Voya Financial, Inc., is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future.

For more information visit https://www.voya.com/ Voya’s values serve as our compass, bringing together our culture, performance, brand, vision, strategy and corporate responsibility activities. Our values guide our decision-making and behaviors allowing us to deliver worth to our customers, distribution partners, shareholders and each other. With a lens on balance, health & welfare, our work environment offers flexibility.

The majority of our roles have adopted a hybrid schedule — working some days in the office and some days remotely, providing flexibility for work-life balance and still allowing the benefit of in-person collaboration. Some functions will continue to be 100% on-site and others may be fully remote, depending on business needs.

We care We do the right thing We have customer passion We have a winning spirit We are the We Certified by the Great Place to Work® Institute as a Great Place to Work® for the 10th consecutive year, Voya is equally committed to conducting business in a way that is socially, environmentally, economically and ethically responsible.

Voya’s culture is proudly recognized by multiple organizations. See a full listing of our awards and recognition.