Senior Gym Operations Lead & Member Experience

Burn Boot Camp; Cornelius (NC); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Burn Boot Camp is seeking a Lead Operations leader in Cornelius, NC to run the flagship gym’s daily operations, oversee the Burn Ambassador team, manage inventory, member accounts, and activewear pre-orders, and deliver a premium customer experience.

You will work closely with the General Manager to hire, coach, and drive membership growth, while ensuring flawless execution of the BCE and daily processes in a fast-paced fitness environment.

Formación

• Excellent leadership and people development abilities.
• Strong operations and process management experience.
• Proven ability to grow memberships and drive sales.

Responsabilidades

• Lead and develop the Burn Ambassador Team with onboarding, training, and feedback.
• Manage front desk scheduling to ensure full coverage across shifts.
• Model exceptional member service and uphold the Burn standard.
• Partner with the GM on hiring, performance reviews, and growth plans.
• Own lead nurture and drive conversion from lead to Member.
• Oversee BCE checklist completion and ensure a premium member experience.
• Manage Burn Nutrition inventory and stock replenishment.
• Handle member account requests with accuracy and care.
• Coordinate activewear pre-orders and ensure accurate fulfillment.
• Maintain front desk, displays, and retail areas on-brand.
• Respond to member inquiries promptly and in Burn voice.

Conocimientos

Leadership

Operations management

Sales skills

Inventory management

Customer service

Team coaching

Social media

MS Office / Excel

Herramientas

MS Excel

Descripción del empleo

Burn Boot Camp is seeking a Lead Operations leader in Cornelius, NC to run the flagship gym’s daily operations, oversee the Burn Ambassador team, manage inventory, member accounts, and activewear pre-orders, and deliver a premium customer experience.

You will work closely with the General Manager to hire, coach, and drive membership growth, while ensuring flawless execution of the BCE and daily processes in a fast-paced fitness environment.