Senior Gym Operations & Member Experience Lead

Burn Boot Camp; Los Angeles (CA); On-site; USD 41,000 - 47,000; Full time

Job summary

As the first point of contact for members and leads, you will mentor the team, oversee sales conversions, and ensure every detail aligns with the Burn standard. This is a hands-on, senior role in a fast-paced, fitness-forward culture.

Qualifications

• Ideal candidate demonstrates leadership with team development and strong communication skills.
• Experience driving sales funnels from lead to member signup and coaching teams on conversions.
• Proven ability to manage inventory, orders, and front desk operations in a fast-paced fitness environment.
• Excellent multitasking, time management, and problem-solving awareness are required.
• Comfortable with social media content creation and brand-aligned posting.

Responsibilities

• Lead and develop the Burn Ambassador team with onboarding, training, and ongoing feedback.
• Manage front desk scheduling to ensure full shift coverage across all Camp sessions.
• Model exceptional member service and uphold Burn standards across interactions.
• Partner with the General Manager on hiring, performance conversations, and growth plans for Burn Ambassadors.
• Own the lead nurture process from inquiry to member signup using approved tools.
• Guide tours, intro conversations, and membership sales following the Burn process.
• Ensure BCE checklist completion and deliver the Blue Carpet Experience to members.
• Oversee Burn Nutrition inventory and stock replenishment, including notices of shortages.
• Manage member accounts, cancellations, suspensions, and price adjustments per HQ policy.
• Oversee activewear pre-orders and coordination with the Activewear team for submission and pickup.
• Maintain front desk merchandising and branded displays; report facility issues as needed.
• Capture authentic, on-brand content for social media and support marketing initiatives.
• Uphold operational standards and complete required reporting and checklists.

Skills

Leadership

Team Development

Sales Experience

Communication Skills

Inventory Management

Multitasking

Social Media

Tools

MS Office

Excel

Job description

As the first point of contact for members and leads, you will mentor the team, oversee sales conversions, and ensure every detail aligns with the Burn standard. This is a hands-on, senior role in a fast-paced, fitness-forward culture.