Gym Growth & Operations Manager

Burn Boot Camp; Holmen (WI); Presencial; USD 25.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly pay with commission and bonus

Complimentary gym membership

25% discount on all Burn Boot Campret

Descripción de la vacante

Burn Boot Camp in Holmen, Wisconsin, seeks an Operations Manager to own membership growth, sales results, and member retention. You will lead the Burn Ambassador and Childwatch teams, run day-to-day gym operations, and be the first point of contact for potential members.

You thrive in a fast-paced environment, love the numbers, and lead with energy and connection. As part of the Gym Management Team, you work closely with the Lead Trainer and training team and drive process improvements from

Formación

• Proven track record of hitting sales or conversion targets, and thrives under the pressure of a sales goal.
• Comfortable tracking data daily and using it to drive action.
• Strong leadership skills, with the ability to motivate a team and hold it accountable.
• Organized, detail-oriented, and steady in a fast-paced environment.
• Clear communicator who drives member engagement and sales, and resolves conflict professionally and tactfully.
• Comfortable with social media and Google Drive. MindBody and LoopSpark experience preferred.

Responsabilidades

• Owns HLM's sales funnel from lead to membership and personally closes sales. Gives tours, presents pricing, and asks for the sale. Knows the membership agreement, pricing, and products, and manages new memberships and renewals by process.
• Ensures every trial member gets two focus meetings: a baseline and a progress-and-close meeting.
• Keeps the sales tracker current daily, with zero overdue follow-ups and zero missed no-show follow-ups.
• Schedules and logs reach-out hours to standard, and holds the BA team to theirs.
• Owns the HLM scorecard and reports the numbers weekly in the L10, wins and misses alike.
• When a number is off track, brings it as an Issue with a root cause, an owner, and a next step, without waiting to be asked.
• Owns quarterly Rocks.
• Reviews BA performance from the tracker weekly and coaches the team on process, skill, and mindset.
• Holds the team to standards consistently and leans into hard conversations.
• Delivers a 5-star experience in every interaction: in the gym, by phone, email, and text.
• Resolves member issues that go beyond the BA and Childwatch teams.
• Keeps interactions high-energy and positive with members and team members.
• Ensures every member is signed in and has a signed waiver.
• Runs day-to-day operations and keeps the gym clean and organized, using Blue Carpet Experience checklists.
• Handles supply ordering and vendor relationships.
• Leads monthly meetings with Fit Member Ambassadors to drive engagement and community events.
• Supports social media: responds to messages, posts weekly member updates, and keeps Facebook group membership current.
• Manages retail and inventory, including sales tracking and reconciliation.
• Hires, schedules, and leads the BA and Childwatch teams, ensuring every shift is covered and filling in when needed. Conducts probationary reviews and ongoing performance check-ins, and handles discipline through resolution, including verbal and written redirection and possible termination.

Conocimientos

Sales targets

Leadership

Data tracking

Organization

Communication

Social media

Google Drive

Herramientas

MindBody

LoopSpark

Google Drive

Descripción del empleo

Burn Boot Camp in Holmen, Wisconsin, seeks an Operations Manager to own membership growth, sales results, and member retention. You will lead the Burn Ambassador and Childwatch teams, run day-to-day gym operations, and be the first point of contact for potential members.

You thrive in a fast-paced environment, love the numbers, and lead with energy and connection. As part of the Gym Management Team, you work closely with the Lead Trainer and training team and drive process improvements from