Senior GTM Success & Adoption Leader

Socket.dev; Bethesda (MD); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Onboarding program

Ongoing training

Medical, Dental, Vision

Future Equity Awards eligibility

401k Matching

Parental leave

Wellness program

Pet insurance options

Job summary

ZoomInfo is expanding its Customer Success team to drive product adoption, retention, and growth for strategic accounts. You will build trusted advisor relationships with executive sponsors and lead strategic account plans, reviews, and adoption initiatives.

We value a collaborative, proactive mindset with strong communication skills to manage multiple priorities, educate customers on new features, and partner with internal teams to ensure successful renewals and long-term satisfaction.

Qualifications

• 2+ years of customer success, account management, or sales experience in a competitive SaaS environment.
• 2+ years working with Enterprise level accounts.
• Understanding of world-class go-to-market processes and cross-functional collaboration.
• Excellent communication skills, including issue tracking and crisis management.
• Ability to manage multiple customer projects simultaneously.

Responsibilities

• Act as an extension of strategic customers and advocate to achieve defined objectives.
• Develop trusted advisor relationships with customer stakeholders and executives to drive adoption.
• Grow strategic relationships within customers and identify opportunities for expansion.
• Manage risk of attrition by closely nurturing accounts and monitoring usage trends.
• Coordinate with internal teams to align activities with the customer’s business case and strategy.
• Ensure customers are educated on new features and releases and convey feedback for product improvements.

Skills

Customer success

SaaS sales

Enterprise accounts

Communication

Go-to-market

Education

Bachelor's or Master's degree preferred

Job description

ZoomInfo is expanding its Customer Success team to drive product adoption, retention, and growth for strategic accounts. You will build trusted advisor relationships with executive sponsors and lead strategic account plans, reviews, and adoption initiatives.

We value a collaborative, proactive mindset with strong communication skills to manage multiple priorities, educate customers on new features, and partner with internal teams to ensure successful renewals and long-term satisfaction.