Senior GTM Platform Ops Lead - Salesforce & Security

Workday, Inc.; Pleasanton (CA); On-site; USD 144,000 - 216,000; Full time

Job summary

Workday, Inc. in Pleasanton seeks a Sr. Program Manager for GTM Platform Operations to lead end-to-end operations, security, and governance across the GTM Salesforce ecosystem, coordinating with Operations, Security, Infrastructure, and BT delivery teams.

The role requires 8+ years in IT program management, deep cross-functional collaboration, and experience with cloud platforms, integration architecture, and AI-driven workflows to optimize business processes.

Qualifications

• 8+ years in information systems, IT program management, or related leadership roles.
• 8+ years partnering with globally distributed teams to deliver enterprise-scale solutions.
• 8+ years supporting core enterprise information systems, cloud platforms, or IT program management functions.
• 8+ years owning technology roadmaps, IT program governance, complex delivery execution, and strategic system outcomes.

Responsibilities

• Partner with Operations, Security, Infrastructure, and BT delivery teams to drive platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations including sprint delivery, high availability, performance stability, and readiness across Salesforce environments.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analyses with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs/KPIs, and platform optimization to support global GTM teams.
• Coordinate release management and readiness activities, ensuring testing and minimal disruption to operations.
• Facilitate cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with offshore delivery to execute key initiatives.

Skills

IT program management

Cross-functional leadership

Agile / Scrum practices

Stakeholder engagement

AI-driven workflows

Governance & compliance

Tools

Cloud platforms

Integration architecture

Enterprise management tools

Job description

Workday, Inc. in Pleasanton seeks a Sr. Program Manager for GTM Platform Operations to lead end-to-end operations, security, and governance across the GTM Salesforce ecosystem, coordinating with Operations, Security, Infrastructure, and BT delivery teams.

The role requires 8+ years in IT program management, deep cross-functional collaboration, and experience with cloud platforms, integration architecture, and AI-driven workflows to optimize business processes.