Sr Program Manager, GTM Platform Operations

Workday; United States; Sur place; USD 140 000 - 180 000; Plein temps

Résumé du poste

Workday is seeking a highly skilled Sr. Program Manager, GTM Platform Operations to lead end-to-end operations, security, and program delivery across our BT Go-To-Market Platform ecosystem.

You will drive strategic initiatives and governance in collaboration with cross-functional leaders across Ops, Security, and Infra. The ideal candidate has deep GTM (Salesforce) experience, strong technical judgment, and a proven ability to collaborate across a large organization to deliver enterprise-scale

Qualifications

• 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• 8+ years of experience partnering directly with cross-functional, globally distributed teams—includ­ing Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).

Responsabilités

• Partner with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations including sprint delivery, cross functional intake ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain robust change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs/KPIs, and platform optimization initiatives to support global GTM team members effectively.
• Coordinate release management and readiness activities, ensuring seamless rollouts, thorough testing validation, and minimal disruption to business operations.
• Facilitate cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with our offshore delivery center to execute and deliver key initiatives successfully.

Description du poste

Your work days are brighter here.

We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.

About the Team

The BT Go-To-Market (GTM) Platform team oversees operations, security, and platform support across multiple connected applications and Salesforce CRM systems. By scaling and enabling technology solutions, the team supports Workday's GTM organization while collaborating closely with different business operations, CyberDefence, Cyber Security and Internal Controls , Salesforce development teams to deploy platform capabilities securely and efficiently. The GTM Platform team manages enterprise Salesforce environments which include federal government platforms security, operational support, compliance, and developer infrastructure. Managing a variety of integrated systems within the broader ecosystem, the team operates primarily out of two locations to support internal global team members utilizing GTM platforms.

About the Role

We are seeking a highly skilled and results-driven Sr. Program Manager, GTM Platform Operations to lead, oversee, and optimize end-to-end operations, security, compliance, and program delivery across our Business Technology (BT) Go-To-Market (GTM) Platform ecosystem. In this high-impact strategic role, you will be responsible for driving complex operational and strategic programs, establishing robust governance frameworks, and partnering with cross-functional leadership both within and outside the BT organization. While your primary focus will be steering strategic operations programs across diverse GTM (Salesforce) platforms and core operational tools, you will also lead vital operational, security, and infrastructure initiatives specifically tailored to federal government GTM (Salesforce) platforms.

The ideal candidate is a strong IT Program Manager with deep experience with GTM (Salesforce) technology experience, excellent business engagement skills, strong technical judgment, and a proven ability to collaborate across many stakeholders in a large organization.

Job Duties:

• Partner with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations including sprint delivery, cross functional intake ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain robust change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs/KPIs, and platform optimization initiatives to support global GTM team members effectively.
• Coordinate release management and readiness activities, ensuring seamless rollouts, thorough testing validation, and minimal disruption to business operations.
• Facilitate cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with our offshore delivery center to execute and deliver key initiatives successfully.

About You

Basic Qualifications:

• 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• 8+ years of experience partnering directly with cross-functional, globally distributed teams-including Program Managers, Developers, and Business Analysts-to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).
• 8+ years of experience supp