Senior GTM Platform Operations Lead — Salesforce & Security

Workday; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

Workday is seeking a highly skilled Sr. Program Manager, GTM Platform Operations to lead end-to-end operations, security, and program delivery across our BT Go-To-Market Platform ecosystem.

You will drive strategic initiatives and governance in collaboration with cross-functional leaders across Ops, Security, and Infra. The ideal candidate has deep GTM (Salesforce) experience, strong technical judgment, and a proven ability to collaborate across a large organization to deliver enterprise-scale

Qualifications

• 8+ years of experience in information systems, enterprise applications, IT program management, or related technical leadership roles.
• 8+ years of experience partnering directly with cross-functional, globally distributed teams—includ­ing Program Managers, Developers, and Business Analysts—to deliver enterprise-scale solutions across the GTM (Salesforce ecosystem).

Responsibilities

• Partner with different Operations, Security, Infrastructure, and BT delivery teams to drive operational excellence and platform support across the GTM Platform ecosystem.
• Oversee day-to-day GTM platform operations including sprint delivery, cross functional intake ensuring high availability, performance stability, and operational readiness across Salesforce environments and connected GTM applications.
• Lead program governance for security, compliance, internal controls, and federal government platform requirements across the GTM technology stack.
• Establish and maintain robust change management, release governance, and environment management frameworks for smooth deployment of platform capabilities.
• Manage major operational incidents, cross-functional risk mitigation, and root-cause analysis in collaboration with Cyber Security, Operations, and Engineering teams.
• Drive continuous process improvements, operational SLAs/KPIs, and platform optimization initiatives to support global GTM team members effectively.
• Coordinate release management and readiness activities, ensuring seamless rollouts, thorough testing validation, and minimal disruption to business operations.
• Facilitate cross-functional operational alignment between business stakeholders, internal controls, CyberDefense, and developer infrastructure teams.
• Establish a structured operating rhythm with our offshore delivery center to execute and deliver key initiatives successfully.

Job description

Workday is seeking a highly skilled Sr. Program Manager, GTM Platform Operations to lead end-to-end operations, security, and program delivery across our BT Go-To-Market Platform ecosystem.

You will drive strategic initiatives and governance in collaboration with cross-functional leaders across Ops, Security, and Infra. The ideal candidate has deep GTM (Salesforce) experience, strong technical judgment, and a proven ability to collaborate across a large organization to deliver enterprise-scale