Senior Growth Analytics Lead (PLG)

Zendesk; Maryland; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager of Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey. The role blends hands-on analysis with strategy, shaping analytics capabilities that enable scalable product decisions.

You will drive measurement plans for acquisition, activation, retention and expansion, while building dashboards, semantic layers and self-service reporting to empower product teams—leveraging SQL, Python, and modern

Qualifications

• Significant experience in product analytics or growth analytics in SaaS.
• Strong SQL skills and experience with complex data sources.
• Experience designing product experiments and interpreting results.

Responsibilities

• Lead a team of growth analysts and set priorities.
• Partner with PLG PMs and engineers to define questions and success metrics.
• Establish measurement for the PLG funnel across acquisition, activation and retention.
• Develop dashboards and reusable analytics assets for self-service reporting.
• Apply segmentation, cohorts and experimentation to growth opportunities.
• Use AI-assisted tools to accelerate analysis and documentation.

Skills

SQL

Python

A/B testing

Product analytics

Data storytelling

Statistical reasoning

Team leadership

Tools

Snowflake

dbt

Looker

Tableau

Amplitude

Pendo

Segment

Job description

Zendesk is seeking a Senior Manager of Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey. The role blends hands-on analysis with strategy, shaping analytics capabilities that enable scalable product decisions.

You will drive measurement plans for acquisition, activation, retention and expansion, while building dashboards, semantic layers and self-service reporting to empower product teams—leveraging SQL, Python, and modern