Senior Growth Analytics Lead

Zendesk; Arkansas; Hybrid; USD 172,000 - 258,000; Full time

Job summary

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey, from acquisition through activation, retention and expansion, shaping analytics strategy and capabilities that enable product teams to scale decisions.

The role is hands-on yet senior, driving measurement plans, self-service reporting, dashboards, and data models, while mentoring analysts and promoting a culture of rigorous

Qualifications

• Experience in product analytics or growth analytics in SaaS.
• Proven ability to design and interpret experiments (A/B tests).
• Strong SQL and data manipulation skills across multiple sources.
• Experience building dashboards and self-service analytics.
• Ability to communicate findings to technical and non-technical audiences.

Responsibilities

• Lead a team of growth analysts and set priorities.
• Define business questions, hypotheses, goals, and metrics with PLG teams.
• Evolve measurement for the PLG funnel across stages (acquisition to expansion).
• Collaborate across Sales, Marketing, Product, Engineering, and Data teams.

Skills

SQL

Python/R

Team leadership

Data visualization

Statistical analysis

Product analytics

A/B testing

Snowflake/dbt

Tools

Looker

Tableau

Amplitude

Pendo

Segment

dbt

Snowflake

Job description

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers across the customer journey, from acquisition through activation, retention and expansion, shaping analytics strategy and capabilities that enable product teams to scale decisions.

The role is hands-on yet senior, driving measurement plans, self-service reporting, dashboards, and data models, while mentoring analysts and promoting a culture of rigorous