Senior Enterprise CS Lead — GovTech & Public Sector
OpenGov Inc.
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Benefits offered by this job
Job summary
OpenGov in San Francisco seeks a Senior Customer Success Manager to lead a portfolio of ~20 enterprise accounts, ensuring long-term health, churn prevention, and expansion. You will partner with Sales and Product leadership to refine go-to-market strategy and mentor the broader CS team.
The role requires 5+ years in SaaS customer success or account management, outstanding executive communication, and a willingness to travel.
Qualifications
- 5+ years in account management, customer success, or sales in complex tech.
- Proven track record of exceeding retention and revenue goals.
- Excellent communication and executive relationship-building skills.
- Deep knowledge of OpenGov’s product verticals and public sector familiarity is a plus.
Responsibilities
- Own portfolio: net retention, renewals, and usage for high-value accounts.
- Develop customer success plans to drive adoption, retention and expansion.
- Engage senior stakeholders to align OpenGov value with strategic goals.
- Collaborate with Product and Field leadership to drive improvements and resolve escalations.
- Advocate for accounts with rapid issue resolution and proactive escalation management.
- Lead regional user groups and travel to engage customers in person.
- Mentor junior CS team members after advanced OpenGov training.
Skills
Education
Tools
Job description
OpenGov in San Francisco seeks a Senior Customer Success Manager to lead a portfolio of ~20 enterprise accounts, ensuring long-term health, churn prevention, and expansion. You will partner with Sales and Product leadership to refine go-to-market strategy and mentor the broader CS team.
The role requires 5+ years in SaaS customer success or account management, outstanding executive communication, and a willingness to travel.
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