Senior Gov't Tolling & Contact Center Implementation PM

Maximus; Juneau (AK); On-site; USD 125,000 - 135,000; Full time

Job summary

Maximus is currently seeking a Sr. Implementation Project Manager to lead tolling and contact center project implementations from contract signing through post go-live support.

This on-site role is fully based in New York State, with relocation assistance provided to support your transition. You will coordinate planning, risk and issue management, and drive continuous improvement while managing staff and stakeholder communications.

Qualifications

• 7–10 years of experience in project management for large-scale government contracts.
• Experience leading tolling and contact center implementations.
• Experience with Waterfall and Agile methodologies.
• Must be willing to relocate to New York state and onsite.
• PMP certification and strong MS Office skills preferred.

Responsibilities

• Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.
• Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.
• Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
• Prepare and deliver project status information to stakeholders.
• Implement solutions to improve or enhance processes and services provided to our customers.
• Lead continuous improvement teams.
• Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation.

Skills

Leadership

Project management

Communication

Stakeholder management

Agile & Waterfall

Risk management

Multitasking

Mentoring

Team facilitation

Education

Bachelor's Degree

PMP certification

Tools

Smartsheet

Jira

Job description

Maximus is currently seeking a Sr. Implementation Project Manager to lead tolling and contact center project implementations from contract signing through post go-live support.

This on-site role is fully based in New York State, with relocation assistance provided to support your transition. You will coordinate planning, risk and issue management, and drive continuous improvement while managing staff and stakeholder communications.