Senior Google Cloud TAM — Enterprise Cloud Health & Support

Centraprise, Corp.; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

Google Cloud in San Francisco seeks a Technical Account Manager to be the primary technical liaison for an enterprise portfolio, owning platform health and incident response. You will work across compute, storage, networking, IAM and billing to ensure proactive support and rapid resolution.

You will coordinate with engineering, support and product teams, lead periodic reviews, and guide customers through migrations and optimizations to maximize value.

Qualifications

• 8+ years in a customer-facing technical role driving cloud implementations or transformations.
• Strong knowledge of Google Cloud Platform across compute, storage, networking, IAM, and billing.
• Experience in cloud operations, support, or escalation management with P0/P1/P2 handling.
• Google Associate Cloud Engineer and Google Workspace Administrator certifications.
• Ability to run weekly case reviews and regularly review enterprise technical health.
• Bachelor’s degree in CS/Engineering or related field; English communication skills.

Responsibilities

• Serve as the main technical contact for a portfolio of enterprise cloud accounts.
• Own platform health, customer sentiment, and incident resolution within the support ecosystem.
• Coordinate with engineering, support, and product teams to diagnose and resolve issues.
• Lead weekly technical and billing reviews and drive support experience improvements.
• Provide event management support during critical customer events and launches.
• Act as liaison among customers, account teams, and internal engineering stakeholders.

Skills

Customer-facing

GCP expertise

Compute

Storage

Networking

IAM

Billing

Incident management

GCP cert

Workspace Admin

Stakeholder comms

English proficiency

Education

Bachelor's degree in CS/Engineering

Tools

Slack

Teams

WeChat

BigQuery

Job description

Google Cloud in San Francisco seeks a Technical Account Manager to be the primary technical liaison for an enterprise portfolio, owning platform health and incident response. You will work across compute, storage, networking, IAM and billing to ensure proactive support and rapid resolution.

You will coordinate with engineering, support and product teams, lead periodic reviews, and guide customers through migrations and optimizations to maximize value.