Cloud TSAM Lead: Enterprise Reliability

Google LLC; Sunnyvale, Irvine (CA, CA); On-site; USD 224,000 - 311,000; Full time

Job summary

Google LLC in Sunnyvale/Los Angeles, CA, USA, seeks a Technical Success Account Management Lead to drive platform health and enterprise-grade cloud success. This senior role partners with executives to translate business goals into rigorous governance and resilient cloud strategies.

You will advocate Google Cloud architecture standards, lead critical reliability initiatives, and align product roadmaps with customer needs across global accounts.

Qualifications

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.
• 15 years of experience in a customer-facing technical role.
• Experience with core cloud computing concepts and enterprise architecture principles.
• Experience presenting to technical and executive stakeholders.
• Experience supporting customers in critical cloud operations domains.

Responsibilities

• Establish and lead Technical Governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate for the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on architecture of robust workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps; own workload success and ongoing optimization.

Skills

Cloud concepts

Executive presentation

Customer support

Education

Bachelor's degree in CS or related field

MBA or relevant master's

Job description

Google LLC in Sunnyvale/Los Angeles, CA, USA, seeks a Technical Success Account Management Lead to drive platform health and enterprise-grade cloud success. This senior role partners with executives to translate business goals into rigorous governance and resilient cloud strategies.

You will advocate Google Cloud architecture standards, lead critical reliability initiatives, and align product roadmaps with customer needs across global accounts.