Senior GMP Life Sciences Strategic Account Lead

Langham Logistics Inc.; New Whiteland (IN); On-site; USD 120,000 - 170,000; Full time

Job summary

Langham Logistics Inc. seeks a Strategic Account Representative – Level 3 to manage the most complex GMP-regulated Life Sciences accounts, including pharma, biotech, and advanced therapies.

You will serve as a senior customer-facing leader, ensuring regulatory, quality, and patient-safety alignment while balancing operations and commercial goals. Expect expert GMP/GDP knowledge, cross-functional leadership, and the ability to influence outcomes in fast-paced environments where service failures

Qualifications

• Bachelor’s degree as stated (preferred).
• 8–10+ years of customer service experience in regulated Life Sciences or logistics.
• Strong GMP/GDP knowledge and compliance mindset.
• Excellent communication and executive-facing skills.

Responsibilities

• Own end-to-end relationships for high-profile GMP Life Sciences customers, serving as the primary escalation and governance contact.
• Act as a trusted advisor to customer leadership, aligning operational execution with regulatory and quality expectations.
• Proactively identify risks to product integrity, chain-of-custody, temperature control, and regulatory compliance, and drive mitigation strategies.
• Lead cross-functional resolution of non-routine, escalated, or compliance-driven issues, partnering with Warehouse Operations, Quality, Transportation, IT, and Leadership.
• Influence service design, SLA development, and recovery strategies to ensure compliance with GMP, GDP, and customer quality agreements.
• Drive systemic improvements to prevent repeat deviations and service failures.
• Demonstrate advanced knowledge of GMP/GDP warehousing and distribution requirements, including documentation, validation, and audit standards.
• Lead high-impact Quarterly Business Reviews (QBRs) and performance discussions with customer leadership.
• Translate complex operational, quality, and compliance data into clear, actionable insights.
• Resolve complex claims, deviations, and systemic service issues with a focus on patient safety and regulatory compliance.
• Identify opportunities to deepen partnerships through enhanced service models, operational efficiencies, and compliance-driven value creation.

Skills

WMS

TMS

ERP systems

Education

Bachelor’s degree in Business, Sales/Marketing or related field

Tools

SAP

S/4HANA

Job description

Langham Logistics Inc. seeks a Strategic Account Representative – Level 3 to manage the most complex GMP-regulated Life Sciences accounts, including pharma, biotech, and advanced therapies.

You will serve as a senior customer-facing leader, ensuring regulatory, quality, and patient-safety alignment while balancing operations and commercial goals. Expect expert GMP/GDP knowledge, cross-functional leadership, and the ability to influence outcomes in fast-paced environments where service failures