Strategic Life Sciences Accounts Lead, GMP & Compliance

Langham Logistics Inc.; Whitestown (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

Langham Logistics Inc. is seeking a Strategic Account Representative – Level 2 to independently manage GMP-regulated life sciences accounts and act as the primary liaison between clients and regulated logistics, warehousing, and distribution operations.

The role requires strong GMP knowledge, quality systems experience, and effective communication in highly regulated environments, with a focus on audit-ready operations and proactive issue resolution.

Qualifications

• Bachelor’s Degree in Business, Supply Chain, Life Sciences, or related field preferred.
• Minimum 5–7+ years of customer service, account management, or operations experience.
• Prior experience supporting GMP regulated clients strongly preferred.

Responsibilities

• Serve as dedicated point of contact for strategic life sciences and regulated customers.
• Own overall account health, service performance, and compliance alignment.
• Proactively identify service risks, quality trends, and process gaps impacting GMP compliance.
• Drive continuous improvement initiatives aligned with customer quality expectations.
• Partner cross-functionally with Warehouse Operations, Quality Assurance, Validation, Transportation, and Regulatory teams.
• Coordinate resolution of moderately complex service deviations, investigations, and CAPAs.
• Ensure all customer SLAs are met while maintaining strict adherence to GMP requirements.
• Support controlled change management impacting regulated operations.
• Participate in internal audits, customer audits, and regulatory inspections as needed.
• Lead structured customer performance reviews, including quality and compliance metrics.
• Present KPIs, deviation trends, root cause findings, and corrective actions clearly and confidently.

Skills

GMP knowledge

Quality systems

Regulatory compliance

Analytical skills

Customer communication

Education

Bachelor’s Degree in Business, Supply Chain, Life Sciences, or related field

Tools

WMS

TMS

SAP or S/4HANA

Job description

Langham Logistics Inc. is seeking a Strategic Account Representative – Level 2 to independently manage GMP-regulated life sciences accounts and act as the primary liaison between clients and regulated logistics, warehousing, and distribution operations.

The role requires strong GMP knowledge, quality systems experience, and effective communication in highly regulated environments, with a focus on audit-ready operations and proactive issue resolution.