Senior GMP Life Sciences Strategic Account Lead

Langham Logistics Inc.; Mount Comfort (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Langham Logistics Inc. seeks a Strategic Account Representative – Level 3 to manage our most complex GMP Life Sciences accounts, including pharmaceutical, biotech and advanced therapies.

You will act as a senior customer-facing leader, aligning regulatory and quality expectations with operational realities and commercial objectives. You will own end-to-end relationships, influence service design, and lead cross-functional teams to mitigate risks in regulated environments where patient safety is

Qualifications

• Bachelor's degree preferred in business, sales/marketing or related field.
• 8–10+ years of customer service or account management experience in life sciences or regulated industries.

Responsibilities

• Own end-to-end relationships for high-profile GMP Life Sciences customers, serving as primary escalation and governance contact.
• Lead cross-functional resolution of non-routine, escalated, or compliance-driven issues with stakeholders.
• Influence service design, SLAs, and recovery strategies to ensure GMP/GDP and quality agreement compliance.
• Lead executive-level QBRs and translate complex data into clear insights for customer leadership.
• Educate customers on validated processes and scalable GMP-compliant solutions.
• Identify opportunities to deepen partnerships through enhanced service models and compliance-driven value creation.

Skills

WMS

TMS

ERP systems

Executive communication

Risk management

Customer advocacy

Cross-functional leadership

Education

Bachelor's degree in Business, Sales/Marketing or related field

Tools

SAP

S/4HANA

Job description

Langham Logistics Inc. seeks a Strategic Account Representative – Level 3 to manage our most complex GMP Life Sciences accounts, including pharmaceutical, biotech and advanced therapies.

You will act as a senior customer-facing leader, aligning regulatory and quality expectations with operational realities and commercial objectives. You will own end-to-end relationships, influence service design, and lead cross-functional teams to mitigate risks in regulated environments where patient safety is