Strategic Life Sciences Accounts Lead (GMP & Compliance)

Langham Logistics Inc.

Indiana

On-site

USD 70,000 - 110,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Langham Logistics Inc. is seeking a Strategic Account Representative – Level 2 to manage GMP-regulated life sciences accounts and act as the primary liaison between clients and regulated warehousing, distribution operations.

You will own account health, drive continuous improvement, and ensure audit-ready documentation while coordinating cross-functional teams in a GMP/GDP environment. This role requires strong communication and a proactive approach to quality and compliance.

Qualifications

Bachelor’s Degree in Business, Supply Chain, Life Sciences, or related field preferred.
Minimum 5–7+ years of customer service, account management, or operations experience.
Prior experience supporting GMP regulated clients strongly preferred.

Responsibilities

Serve as the dedicated point of contact for strategic life sciences and regulated customers.
Own overall account health, service performance, and compliance alignment.
Proactively identify service risks, quality trends, and process gaps impacting GMP compliance.
Drive continuous improvement initiatives aligned with customer quality expectations.
Partner cross functionally with Warehouse Operations, Quality Assurance, Validation, Transportation, and Regulatory teams.
Coordinate resolution of moderately complex service deviations, investigations, and CAPAs.
Ensure all customer SLAs are met while maintaining strict adherence to GMP requirements.
Support controlled change management impacting regulated operations.
Support compliance with GMP, GDP, FDA, and other applicable regulatory standards.
Ensure accuracy of chain of custody documentation, inventory controls, and storage condition oversight.
Participate in internal audits, customer audits, and regulatory inspections as needed.
Identify potential compliance risks and escalate appropriately through quality channels.
Lead structured customer performance reviews, including quality and compliance metrics.
Present KPIs, deviation trends, root cause findings, and corrective actions clearly and confidently.
Maintain accurate, audit ready documentation and customer communications.
Ensure data integrity within WMS, TMS, and quality systems.
Act as a trusted advisor to customers on regulated logistics best practices.
Research and resolve service deviations, claims, temperature excursions, and quality events.
Support onboarding of new regulated accounts and transitions within GMP frameworks.