Senior Global Workday Engagement Manager

Socket.dev; Chicago (IL, MA); Hybrid; USD 155,000 - 232,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Workday is seeking an Engagement Manager - Paradox to lead the delivery of customer projects from post-sale to implementation. You will manage complex deployments, coordinate with customer teams, and drive adoption of our solutions within a top services delivery group.

This role requires strong stakeholder management, methodical project planning, and collaboration with product teams to influence roadmaps and improve onboarding. Flex work and travel may be involved.

Qualifications

• 5+ years of project management experience in HCM, Payroll, Financial or Student implementations.
• 5+ years implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
• Experience working with third party vendors and integration partners.
• Experience implementing projects for companies with 10,000+ employees.
• Excellent communication skills across multiple channels with the ability to adjust messaging to their audience.
• Experience using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.).
• Available to travel up to 5% for client engagements.

Responsibilities

• Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
• Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Develop and manage project plans to deliver the contracted products and services.
• Manage all project timelines, operations, and communications, both internally and with the client.
• Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
• Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

Skills

Project management

Workday

ERP systems

Vendor management

Communication skills

Tools

MS Project

Smartsheet

Wrike

Job description

Workday is seeking an Engagement Manager - Paradox to lead the delivery of customer projects from post-sale to implementation. You will manage complex deployments, coordinate with customer teams, and drive adoption of our solutions within a top services delivery group.

This role requires strong stakeholder management, methodical project planning, and collaboration with product teams to influence roadmaps and improve onboarding. Flex work and travel may be involved.