Global Engagement Manager – Workday Deployments

Workday; Missouri; Hybrid; USD 155,000 - 232,000; Full time

Job summary

Workday in Chicago, IL seeks an Engagement Manager - Paradox to lead customer projects from post-sale to successful implementation within our services delivery team.

You will build relationships with major customers, apply our deployment methodology, and manage project plans and timelines, coordinating with internal teams to deliver platform configurations and integrations. Travel up to 5% and strong communication are required.

Qualifications

• 5+ years of project management experience with HCM, Payroll, Financial or Student implementations.
• 5+ years of implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Responsibilities

• Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
• Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Develop and manage project plans to deliver the contracted products and services.
• Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays.
• Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
• Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

Skills

Project management

Workday implementations

Communication skills

Travel-ready

Tools

MS Project

Smartsheet

Wrike

FinancialForce

Job description

Workday in Chicago, IL seeks an Engagement Manager - Paradox to lead customer projects from post-sale to successful implementation within our services delivery team.

You will build relationships with major customers, apply our deployment methodology, and manage project plans and timelines, coordinating with internal teams to deliver platform configurations and integrations. Travel up to 5% and strong communication are required.