Senior Workday Engagement Lead

Makse Group; Southlake (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Makse Group is seeking an Engagement Manager to lead Workday client engagements across the United States. You will be accountable for client satisfaction, engagement success, delivery quality, and relationship management.

Ideal candidates have 5+ years of experience leading Workday implementations, managing stakeholder relationships, and coordinating consulting teams to ensure successful business outcomes. This role supports a global delivery model and ongoing growth of Workday services.

Qualifications

• 5–8 years of experience managing Workday implementations and client engagements.
• Proven ability to lead client-facing Workday engagements from initiation through go-live and post-production support.
• Strong understanding of engagement management, project governance, budgeting, forecasting, and delivery operations.
• Experience managing executive stakeholder relationships and facilitating strategic client discussions.
• Proven ability to lead cross-functional consulting teams and coordinate multiple stakeholders.
• Strong business acumen with the ability to balance client objectives, delivery quality, and financial performance.
• Exceptional communication, leadership, stakeholder management, and problem-solving skills.
• Experience working with distributed and global consulting teams is preferred.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned client engagements.
• Build and maintain strong client relationships, ensuring high levels of client satisfaction and engagement success.
• Oversee the successful delivery of Workday implementations, optimization projects, and ongoing support engagements.
• Partner with Project Managers, consultants, and client stakeholders to ensure project objectives, timelines, and deliverables are achieved.
• Monitor overall engagement health, proactively identifying and addressing risks, issues, and resource constraints.
• Manage engagement financials, including budgets, forecasts, resource utilization, and overall engagement profitability.
• Lead client governance meetings, executive status reviews, and strategic planning discussions.
• Coordinate internal consulting teams across functional, technical, integration, testing, data conversion, and change management workstreams.
• Support project scoping, solution planning, and transition activities from sales through delivery.
• Identify opportunities for additional services, enhancements, and long-term client partnership growth.
• Ensure project documentation, deliverables, and governance artifacts meet quality and compliance standards.
• Drive continuous improvement initiatives and promote delivery best practices across engagements.
• Collaborate with teams in the U.S. and India to support a seamless global delivery model.
• Mentor Project Managers and consulting team members while fostering a culture of accountability, collaboration, and client success.

Skills

Workday implementations

Client engagements

Stakeholder management

Delivery operations

Budgeting & forecasting

Team coordination

Education

Bachelor's degree in Business/IS/CS

Active Workday Certification

PMP certification

MBA or advanced degree

Tools

Google Workspace

Microsoft Office

Project management tools

Job description

Makse Group is seeking an Engagement Manager to lead Workday client engagements across the United States. You will be accountable for client satisfaction, engagement success, delivery quality, and relationship management.

Ideal candidates have 5+ years of experience leading Workday implementations, managing stakeholder relationships, and coordinating consulting teams to ensure successful business outcomes. This role supports a global delivery model and ongoing growth of Workday services.