Global Engagement & Deployment Lead

Workday; Alaska; Hybrid; USD 140,000 - 249,000; Full time

Job summary

Workday in Chicago seeks an Engagement Manager - Paradox to lead delivery of customer projects from post-sale through successful implementation within one of the most dynamic services teams. You will manage relationships with large, complex customers and apply our deployment methodology to accelerate value realization.

In this role you will partner across internal teams to deliver configurations, integrations, and timely deliverables, while guiding knowledge transfer and roadmap input to improve

Qualifications

• 5+ years of project management experience with HCM, Payroll, Finance or Student implementations.
• 5+ years implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
• Experience working with third party vendors and integration partners.
• Experience on implementation projects for companies with 10,000+ employees.
• Excellent communication skills across multiple channels with the ability to adjust messaging to their audience.
• Experience using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.).
• Functional experience with Talent Acquisition and related software is preferred.
• Excellent facilitation skills and the ability to lead by influence.
• Available to travel up to 5% for client engagements.

Responsibilities

• Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
• Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Develop and manage project plans to deliver the contracted products and services.
• Manage all project timelines, operations, and communications, both internally and with the client.
• Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
• Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

Job description

Workday in Chicago seeks an Engagement Manager - Paradox to lead delivery of customer projects from post-sale through successful implementation within one of the most dynamic services teams. You will manage relationships with large, complex customers and apply our deployment methodology to accelerate value realization.

In this role you will partner across internal teams to deliver configurations, integrations, and timely deliverables, while guiding knowledge transfer and roadmap input to improve