Senior Global Travel Operations Lead

Navan; Oregon; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Navan is seeking an Operations Manager to drive strategic improvements across the Global Operations & Service team in a fast-growing environment. You will work with senior leadership, product, and cross-functional partners to optimize travel support, agent tooling, and the end-to-end customer experience.

You should bring 7+ years in TMC/BT operations, 5+ years GDS experience, and proven ability to prioritize and deliver across multiple locations and time zones.

Qualifications

• 7+ years in TMC/BT operations management across air, rail, car, and hotel.
• 5+ years GDS experience to expert level.
• IATA accreditation (WWAFT / VAII / BA2).
• Strong organizational skills to manage multiple projects with varied stakeholders.
• Ability to document and communicate processes clearly.
• Strategic thinker with ability to gain buy‑in and drive execution.
• Excellent communication and relationship-building across teams and time zones.
• Experience with global strategy and localised nuances.
• Customer-centric mindset and data-driven decision making.
• Proficiency with travel systems and third-party supplier platforms.

Responsibilities

• Collaborate with operations leadership and product partners to identify opportunities for contact deflection and efficient processing.
• Triage and prioritise product feedback from service teams to R&D and engineering.
• Represent the Service team in product prioritisation and drive roadmap execution in operations.
• Prioritise service improvements based on issue volume, impact, and revenue signals.
• Lead program and project management, onboarding acquisitions, and supply process changes.
• Partner with IT, Data, Security, Finance, CS, Product and Service for monthly and quarterly planning.
• Manage multi-system support tooling transformation into a unified agent desktop.
• Monitor and measure process improvements and operational success.

Skills

TMC operations

GDS experience

CRM familiarity

Project management

Data analytics

Cross-functional collaboration

Strategic thinking

Tools

Salesforce

Zendesk

Job description

Navan is seeking an Operations Manager to drive strategic improvements across the Global Operations & Service team in a fast-growing environment. You will work with senior leadership, product, and cross-functional partners to optimize travel support, agent tooling, and the end-to-end customer experience.

You should bring 7+ years in TMC/BT operations, 5+ years GDS experience, and proven ability to prioritize and deliver across multiple locations and time zones.