Global Travel Operations Lead

01A; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Equity plans

Flexible time off

Paid parental leave

Commuting support

Mental health resources

Travel-related perks

Office spaces worldwide

Job summary

Navan, the global AI-powered business travel and expense platform, seeks an Operations Manager in the United States. You will lead strategic improvements across cross-functional teams, optimizing contact deflection, service quality, and product feedback integration across R&D and operations.

You will collaborate with product, IT, Data, Security, Finance and Sales to implement roadmaps and scalable processes. Office-forward culture with strong analytics.

Qualifications

• 7+ years in TMC/BT operations management across air, rail, car and hotel.
• 5+ years of expert-level GDS experience.
• IATA accreditation.
• Strong organizational and project management skills.
• CRM experience with Salesforce or Zendesk.

Responsibilities

• Identify opportunities to improve contact deflection and customer experience.
• Interface with product and R&D to triage feedback and prioritize actions.
• Represent service and agent teams in product roadmaps and change plans.
• Prioritize service improvements using data on volume, impact and revenue.
• Manage onboarding of acquisitions and new supply processes.
• Partner with service leadership and cross-functional teams to deliver results.
• Build monthly/quarterly reviews with IT, Data, Security, Finance, CS and Product.
• Work with Operations Analysts to measure improvements and scale successes.
• Transform multi-system tooling into a single agent desktop.

Skills

TMC Operations

GDS Expertise

CRM Systems

Cross-functional Collaboration

Project Management

Education

IATA accreditation (WWAFT / VAII / BA2)

Tools

Salesforce

Zendesk

Job description

Navan, the global AI-powered business travel and expense platform, seeks an Operations Manager in the United States. You will lead strategic improvements across cross-functional teams, optimizing contact deflection, service quality, and product feedback integration across R&D and operations.

You will collaborate with product, IT, Data, Security, Finance and Sales to implement roadmaps and scalable processes. Office-forward culture with strong analytics.