Global Operations Manager, Strategy & Transformation

Big Internet Seller Services Inc; United States; Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Navan is seeking an Operations Manager to drive strategic 개선 and operational excellence across the Global Operations & Service team. You will partner with leadership and product to improve contact deflection, processing efficiency, and customer experience.

You’ll triage product feedback for R&D, support roadmaps, and help implement changes into daily operations. This role emphasizes data-driven decisions and cross-functional collaboration across time zones.

Qualifications

• 7+ years in TMC/BT Operations Management across air, rail, car and hotel.
• 5+ years of GDS experience to expert level.
• IATA accreditation (WWAFT / VAII / BA2).
• Strong organizational skills to manage concurrent projects with varied stakeholders.
• Ability to develop and document processes clearly.
• Ability to strategize and execute on a global scale with localization.
• Excellent communication skills and high emotional intelligence.
• CRM experience with Salesforce or Zendesk.
• Customer-centric mindset with data-driven decision making.

Responsabilités

• Identify and prioritize opportunities to achieve contact deflection and efficient processing.
• Serve as interface for product feedback between operations and R&D.
• Support product roadmaps and coordinate with IT, Data, Security, Finance, CS, and Product.
• Lead program and project management, onboarding acquisitions, and new supply processes.
• Analyze performance metrics and drive measurable process improvements.
• Transform multi-system tooling into a single agent desktop (TX 2.0) with high adoption.

Connaissances

GDS experience

CRM experience

Customer-centric

Data analytics

Strategy development

Project management

Cross-functional collaboration

Relationship building

Global vs local strategy

Independent worker

Travel systems proficiency

IATA accreditation

Outils

Salesforce

Zendesk

Description du poste

Navan is seeking an Operations Manager to drive strategic 개선 and operational excellence across the Global Operations & Service team. You will partner with leadership and product to improve contact deflection, processing efficiency, and customer experience.

You’ll triage product feedback for R&D, support roadmaps, and help implement changes into daily operations. This role emphasizes data-driven decisions and cross-functional collaboration across time zones.