Senior Global Strategic Account Manager (Remote)

Talon.One; Boston (MA); Remote; USD 220,000 - 260,000; Full time

Benefits offered by this job

Annual learning budget

Flexible PTO policy

Home office setup budget

Job summary

Talon.One is seeking a Strategic Account Manager to join the Global Account Management team in AMER. You will nurture and grow a portfolio of enterprise clients, including global brands, as a trusted advisor to improve retention, revenue, and satisfaction.

You will collaborate with Customer Success, Product, Engineering, and Sales to deliver measurable outcomes. Remote role with US hub proximity, travel up to 25–40% as needed.

Qualifications

• 8+ years of experience in enterprise account management or strategic sales in B2B SaaS.
• Proven ability to manage large, matrixed client organizations across geographies.
• Experience developing and executing strategic account plans with upsell, cross-sell and renewal targets.

Responsibilities

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within your accounts (new use cases, modules, geographies, or business units).
• Partner with Customer Success, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement.
• Serve as executive counterpart for customers, building trusted advisor relationships with VP and C-level stakeholders.
• Lead cross-functional account teams to align on account strategy and execution.
• Maintain deep understanding of Talon.One’s capabilities and align them to customer goals and KPIs.
• Accurately forecast revenue and renewal timelines with full ownership of commercial growth targets.

Skills

Enterprise account management

Strategic sales

B2B SaaS

Executive relationships

Cross-functional collaboration

English communication

Spanish preferred

Education

Bachelor’s degree preferred

Job description

Talon.One is seeking a Strategic Account Manager to join the Global Account Management team in AMER. You will nurture and grow a portfolio of enterprise clients, including global brands, as a trusted advisor to improve retention, revenue, and satisfaction.

You will collaborate with Customer Success, Product, Engineering, and Sales to deliver measurable outcomes. Remote role with US hub proximity, travel up to 25–40% as needed.