Senior Global Software Support Engineer

Applied Materials; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Comprehensive benefits

Job summary

Applied Materials is seeking a software release specialist based in Santa Clara, CA. You will manage customer expectations, prioritize release requests, and collaborate with engineering to resolve complex software issues.

The role emphasizes validating customer scenarios for new features and coordinating with customers on requirements and scheduling. The position offers a supportive environment with opportunities for growth, travel up to 20%, and a comprehensive benefits package as described by

Qualifications

• Experience managing customer expectations during software releases.
• Ability to troubleshoot complex software issues and coordinate with engineering teams.
• Experience documenting and validating customer scenarios for releases.

Responsibilities

• Manage customer expectations and prioritize release requests per platform.
• Troubleshoot complex software problems with engineering teams to improve product quality.
• Track software performance at external customer sites and provide feedback to test teams.
• Performs customer scenario validation for key enhancements.
• Interface with external customers for requirements analysis, prioritization and schedule.

Job description

Applied Materials is seeking a software release specialist based in Santa Clara, CA. You will manage customer expectations, prioritize release requests, and collaborate with engineering to resolve complex software issues.

The role emphasizes validating customer scenarios for new features and coordinating with customers on requirements and scheduling. The position offers a supportive environment with opportunities for growth, travel up to 20%, and a comprehensive benefits package as described by