Senior Global Life Sciences CRM Delivery Lead

Deloitte France; San Jose (CA); On-site; USD 163,000 - 322,000; Full time

Job summary

Deloitte France seeks a Life Sciences CRM Global Delivery Lead Senior Manager to oversee global delivery with CRM platform expertise, driving end-to-end Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.

You will shape strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption while promoting privacy, data security, and regulated controls.

Qualifications

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
• 7+ years delivering go-to-market strategy operations in the Life Sciences Industry.
• 5+ years in Global delivery governance managing clients, stakeholders and vendors across multiple time zones.
• Bachelor's degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor's degree.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead global delivery management with CRM platform expertise across Salesforce transformations for biopharma and medtech clients.
• Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

Skills

CRM/engagement platforms

Global delivery governance

Travel 50%

Stakeholder management

Immigration sponsorship awareness

Education

Bachelor's degree (BA/BS) or equivalent

Tools

Jira

OpenData

Reltio

Snowflake

Tableau/CRM Analytics

Job description

Deloitte France seeks a Life Sciences CRM Global Delivery Lead Senior Manager to oversee global delivery with CRM platform expertise, driving end-to-end Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.

You will shape strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption while promoting privacy, data security, and regulated controls.